Accounts Receivable Specialist

Carolina Orthodontics and Children's Dentistry's AB&B Management is the central billing office for multiple dental practices that provides the following services without patient interface: insurance verifications for treatment, database management for insurance plans, and maintain current eligibility status for patients to ensure proper coverage.

Posts Insurance and Patient payments to TAB32 or Cloud9, manages database for patient balances, places accounts in collections, processes patient and insurance company refunds, supports dental office for all patient financial needs.

Core Responsibilities:

• Post EFT, Lockbox and paper check insurance payments into patient accounts.
• Prints patient statements and notates account ledger when a balance results from insurance payment posting.
• Triage of denials to appropriate team members based on who verified denied procedure
  • AR Review emails completed for Verification, IVF and plan issues
  • Treatment EOBs go to AR Coordinator
• Once AR review emails are distributed, team members have one week to review & update accounts, when replies are received, AR verifies information is correct and sends statements as needed.
• Post all patient payments; check by mail, credit card, online payments
• Maintain a collections spreadsheet for all posted monies to be reconciled, this report is sent to Director of Operations and Finance Manager monthly
• Manages all refund requests, patient and insurance for assigned offices.
• Runs weekly negative adjustment reports and audit for accuracy
• Runs weekly statement runs to track patient balances, sends 60/90-day letters and places accounts in collections as needed.
• Responsible for tracking and monitoring patient balances on the Lingering Accounts report monthly

Administrative Responsibilities:

• Managing emails to the Receivables and Refunds accounts
• Participates in special projects and tasks as assigned
• Fills in for other AR Specialists as needed
• Assists and conducts training of new home office and dental office team members
• Attends and contributes to monthly meetings
• Reports to Home Office Manager with any grievances or issues

• 2+ years of previous dental experience in accounts receivable, dental billing, or insurance claims processing.
• Ability to demonstrate initiative, dependability and promptness.
• Demonstrate the use of sound judgement, problem solving, and independent thinking.
• Strong communication skills, both verbal and written.
• Detail-oriented with excellent organizational skills.
• Proficiency in dental billing software and Microsoft Office Suite (Excel, Word).

Application Process:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience related to this position.

• Competitive Salary: We offer a salary package that recognizes and rewards your expertise. 
• Comprehensive Insurance: Enjoy peace of mind with health, dental, and vision coverage. 
• Future Planning: Secure your financial future with our retirement savings plan. 
• Growth and Learning: Access ongoing education and training to enhance your skills. 
• Time for You: Paid time off and holidays to recharge. 
• Career Advancement: Unlock your potential with opportunities for professional development and growth. 
• This position typically operates in an office setting.
• Possible hybrid remote schedule for the right candidate.